Refund policy

Return and Refund Policy

Last updated: July 13, 2026

We want you to feel confident ordering from MaraEcoWell. You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, the item must be unused, unopened, and in the same condition in which it was received, with its original packaging and all included components. A receipt or other proof of purchase is required.

Because some of our products contain consumable or single-use materials, opened or used kits cannot be returned unless the product arrived damaged, defective, or incorrect.

Start a return

Contact us through our Contact page before sending an item back. If the return is approved, we will provide return instructions and the return address. Items sent back without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. If MaraEcoWell provides a prepaid return label, the cost of that label may be deducted from the refund unless the return is due to an item that arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. MaraEcoWell is not responsible for return packages that are lost or damaged in transit.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photos of the item and packaging. If the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional return-shipping cost to you.

Non-returnable items

Opened or used consumable and single-use products
Personalized or custom-made items
Gift cards
Items marked final sale
Items damaged through misuse, improper storage, or failure to follow the included instructions

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Bank or card processing times vary and may require additional business days before the credit appears on your account.

If more than 10 business days have passed since we approved your refund, please contact us through our Contact page.